Refund Policy
A legal disclaimer
Legal Disclaimer – Montrose Trust
The information, advice, and guidance provided by Montrose Trust, whether on this website, in writing, or during consultations, is for general business support and mentoring purposes only. While we take care to ensure that our advice is practical, relevant, and based on experience, it should not be relied upon as a substitute for independent professional advice (such as legal, financial, or tax advice) specific to your situation. You remain solely responsible for any business, financial, or strategic decisions you make based on our recommendations. Montrose Trust makes no guarantee of specific results, outcomes, or improvements and accepts no liability for any loss, damage, or costs (including loss of profits, business interruption, or consequential loss) arising from the use of our services or information. Use of this website and our services constitutes acceptance of this disclaimer.
Refund Policy - the basics
Refund Policy – Montrose Trust
We aim to be fair and transparent. You may cancel or reschedule a session free of charge with at least 48 hours’ notice; cancellations within 48 hours may be charged at 50% of the agreed fee to cover preparation time. Deposits and advance payments are fully refundable if cancelled before this notice period. Under UK consumer law, individuals (not businesses) have a 14-day cooling-off period from the date of agreement, though we may charge for any work already carried out if you requested we start within this period. Once a mentoring session or project has been delivered, it is considered completed and non-refundable. If you believe our service was not delivered as agreed, contact us within 14 days and we will work with you to resolve the issue, which may include a partial refund.